Privacy policy and cookies
Privacy & Cookie Policy
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The General Data Protection Regulation (GDPR) is the European Union's framework for privacy laws, which came into force on May 25th, 2018. The GDPR protects individuals' rights when it comes to their personal data and what companies can do with it.
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This privacy and cookie policy will explain how Unleash Your Life Dog Training controls your personal data and how it is processed when you interact with us in person, by post, over the telephone, by email and/or when you use our website.
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Definitions
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Personal data
Means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier, for example, a person’s name, location data or an online identifier like a computer’s unique IP address.
Data controller
Means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Under this policy, Unleash Your Life Dog Training is the ‘data controller’.
Data processor
Means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. Under this policy, Unleash Your Life Dog Training, Wix and Square Pay are all ‘data processors’.
Processing
Means any operation or set of operations that are performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
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Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
Legal basis for collecting and processing your data
Retention and disposal of your data
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage cookies
Use of web beacons
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authority
What data do we collect?
We collect the following data:
Personal identification information i.e. your name, postal address, telephone number/s, email address
Non-personal information i.e. non-identifying, anonymised data about your website visits such as which pages you visit and how long you interact with the website for
How do we collect your data?
You directly provide Unleash Your Life Dog Training with most of the personal information we collect. We collect and process this data when you:
Voluntarily complete one of our contact us forms or registration forms via our website
Voluntarily communicate with us in person, by telephone, via email, by post, or via social media channels, and supply your personal data to us by any of these means
Use or view our website via your browser’s cookies
Unleash Your Life Dog Training may also receive your personal information indirectly from the following sources:
Your dog’s registered veterinary practice (if they are providing Unleash Your Life Dog Training with details of your dog’s clinical history which are relevant to us providing dog training services)
Other dog trainers or behaviourists (if they are providing Unleash Your Life Dog Training with reports relevant to us providing dog training and behaviour services)
We will use all reasonable efforts to safeguard your personal information and to protect your details against access by any third parties not listed in this privacy policy as legitimate data processors. You should be aware though that the use of the internet, including website interactions, email and social media, is not entirely secure, and for this reason, we cannot absolutely guarantee the security or integrity of your personal information which is transferred from you or to you via the internet.
How will we use your data?
Unleash Your Life Dog Training collects your data so that we can:
Process your request/s for information and services
Provide you with the information and/or services that you have requested
Contact you on any matter relating to either of the above
Provide you with ongoing client support
Request client feedback/reviews relating to our services
Contact you with information about products and services we think may be of interest to you
Notify you about any changes to our services
Create aggregated (non-personal) statistical data so that we can improve our services
Detect, prevent and address technical issues with our websites
Comply with any applicable laws and regulations, resolve disputes and enforce our policies.
For these purposes, we may contact you via email, telephone, via social media, text messages and/or by post.
Our website was built using and is hosted on, the Wix.com platform. We use Wix.com to collect and manage contacts received through our contact form and registration form. By completing and submitting the contact form or registration form on our website, you acknowledge that the information you provide on that form will be transferred to Wix.com and Unleash Your Life Dog Training for processing.
Learn more about Wix.com’s privacy practices here:
https://www.wix.com/about/privacy
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Legal basis for collecting and processing your data
Unleash Your Life Dog Training’s legal basis for collecting and using the personal data described in this privacy policy depends on the personal data we collect and the specific context in which we collect the information, including:
Unleash Your Life Dog Training needs to perform a contract with you
You have given Unleash Your Life Dog Training consent to do so
Processing your personal data is in Unleash Your Life Dog Training’s legitimate interests
Unleash Your Life Dog Training needs to comply with the law
Retention and disposal of your data
Unleash Your Life Dog Training practices ‘data minimization’, that is to say, we collect, store and use only the personal data which we absolutely need for specified purposes.
We store and secure your data by using devices protected by Norton security software and Windows Defender.
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, after which time we will delete your data.
We will dispose of your personal data securely.
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What are your data protection rights?
Unleash Your Life Dog Training would like to make sure that you are fully aware of all of your data protection rights. Every individual who has provided personal data is entitled to the following:
The right to be informed
This privacy policy provides details about the ways in which Unleash Your Life Dog Training collects and uses your personal data.
The right to access
You have the right to make a subject access request to Unleash Your Life Dog Training to send you a copy of your personal data.
The right to rectification
You have the right to request that Unleash Your Life Dog Training correct any information you believe is inaccurate. You also have the right to request Unleash Your Life Dog Training to complete information you believe is incomplete.
The right to erasure
You have the right to request that Unleash Your Life Dog Training erase your personal data, in certain circumstances.
The right to restrict processing
You have the right to request that Unleash Your Life Dog Training restrict the processing of your personal data, in certain circumstances. When processing is restricted, Unleash Your Life Dog Training is permitted to store your personal data, but not use it
The right to data portability
You have the right to request that Unleash Your Life Dog Training transfer data that we have collected directly from you, to another organisation, or directly to you.
The right to object to processing
You have the right to object to Unleash Your Life Dog Training’s processing of your personal data, in certain circumstances. You have the absolute right to stop Unleash Your Life Dog Training from using your data for direct marketing, Unleash Your Life Dog Training does not use your data for marketing purposes currently, if this changes, the privacy policy will be updated to reflect this.
If you would like to exercise any of the above rights, please contact us:
By email: chloe@unleashyourlifedt.com
By telephone: 07543262893
If you make a request, we have one calendar month to respond to you.
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What are cookies?
Cookies are small, plain text files which, when you visit websites that use them, are sent to your computer by those websites and are then stored by your computer inside your web browser.
They are widely used in order to make websites work more efficiently and securely for visitors and to provide information about visitor interactions with the website to the site owner.
For further general information about cookies, visit:
www.allaboutcookies.org
How do we use cookies?
Unleash Your Life Dog Training uses cookies to:
Facilitate an efficient and secure visitor experience
Understand how visitors use our website, which can help us make improvements to our site and services
Monitor whether our website is operating effectively
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What types of cookies do we use?
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Wix.com
The Unleash Your Life Dog Training website was built using and is hosted on, the Wix.com platform.
Wix.com place the following cookies on our website:
First-Party Cookies
Strictly Necessary Cookies:
Ensure the website displays correctly on different devices
Security
Functionality Cookies:
Identify unique visitors
Track visitor behaviour
Measure website performance
Third-Party Cookies
Functionality Cookies:
Security
Learn more about Wix.com’s privacy practices, including the use of cookies, here:
https://www.wix.com/about/privacy
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Google Analytics
Unleash Your Life Dog Training uses Google Analytics to analyse how visitors use our website.
Google Analytics generates statistical and other information about website use by means of cookies, which are stored on visitors’ computers. The information generated relating to our website is used to create reports for Unleash Your Life Dog Training about the use of our website.
Google will store and use this information, however, personally-identifying information (i.e. IP addresses) is anonymised before being sent to Google, therefore no personally-identifying information is received or processed by Google.
Google Analytics place the following cookies on our website:
First Party Cookies
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Analytics Cookies:
Tracking unique visitors
Tracking each visit to a web page
Tracking each session spent on the website as a whole
Tracking which channel each visitor has arrived through
Learn more about Google’s privacy practices, including the use of cookies here:
https://policies.google.com/privacy
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How to manage cookies
You can set your browser not to accept cookies, and www.allaboutcookies.org tells you how to remove cookies from your browser. Please note, however, that rejecting or removing cookies may mean that some of our website features do not function as a result.​
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Privacy policies of other websites
Whilst the Unleash Your Life Dog Training website may contain links to other websites, please note that we are not responsible for such websites’ privacy practices.
Our privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy before providing any personal information.
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Changes to our privacy policy
Unleash Your Life Dog Training keeps its privacy policy under regular review and reserves the right to modify the policy at any time, therefore please review it frequently.
Changes and clarifications will take effect immediately upon their posting on our websites.
Your personal data will not be processed for any new uses without Unleash Your Life Dog Training gaining your express prior approval.
This privacy policy was last updated on 22/02/2021
How to contact us
If you have any questions about Unleash Your Life Dog Training’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
By email: chloe@unleashyourlifedt.com
By telephone: 07543262893
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How to contact the appropriate authority
Should you wish to report a complaint, or if you feel that Unleash Your Life Dog Training has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office
Via the ICO website at: https://ico.org.uk/global/contact-us/
By telephone: 0303 123 1113.